Basic support is available for the free & trial versions of PowerTable. This support is provided exclusively through PowerTable Community
Standard Support
Standard support is provided for all paid subscriptions of PowerTable for the duration of the subscription. Terms and conditions apply.
Enterprise Support
Enterprise support must be purchased as a paid add-on and is meant for enterprises that require faster turnaround times and assurance.
Priority Levels
P1 Critical
The software is completely inaccessible or inoperable to all users.
P2 High
A key feature is not operating as documented, and it impacts a majority of users.
P3 Medium
A key feature is not operating as documented, and it impacts some users.
P4 Low
A feature is not operating as documented, and it is either cosmetic, or has workarounds, or is impacting a small minority of users
Targeted Initial Response Times
When you submit a request, PowerTable support team will provide a ticket number for reference and elaborate on the next steps as quickly as possible. Below are the targeted initial response times.
PowerTable by Lumel allows business users build highly scalable data apps on top of modern data platforms. Lumel is backed by a team of 250+ employees who deliver innovative products for enterprise planning & performance management.
